Guest Experience Coordinator Supervisor
Pay rate starting at $17/hrSummaryUnder Canvas is America's leading glamping company.
We welcome go-getters of all types who are able to jump in head first and contribute to a fast-growing company.
As a Guest Experience Coordinator Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas.
This is a seasonal, hourly position that includes team member housing for the duration of employment.
This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas.
CompetenciesEffective CommunicationAdaptagilityDecision MakingInitiativeKey ResponsibilitiesAbility to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivalsEffectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & GroupsWelcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stayShare passion, knowledge, and recommendations for activities and attractions to experience in the local communityAnticipate workflow and appropriately delegate tasks to Guest Experience teamCoordinate off-site activities for guests and clients by maintaining and building relationships with third-party adventure vendors.
Maintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.
Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as neededFind ways to streamline processes to maximize efficiency and resource useCultivate and share resources and leads with headquarter teams for departmental growthConduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (i.
e.
group events & holiday themed activities)Ensure all events, adventures, and company programs are well attended and receivedStrive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)Contribute and assist teammates at on-site & corporate level to maintain high standards of camp operationsDemonstrate accountability & diligence with all associated prioritiesExercise leadership abilities to develop team strengths and opportunitiesControl costs (on-site activities) and maintain monthly budgetParticipate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivalsEnsure all upcoming events and VIP arrivals have a point personOversee all Retail operations including ordering, inventory, product, and financial managementWeekly/bi-weekly/monthly action plan to help drive NPS and value for price paidOther duties as assignedPreferred QualificationsHigh School (High school diploma) Diploma/GED (High school diploma)Prior Under Canvas or supervisory experience a plusMinimum two years of experience with guest interaction in resorts, hotels, or hospitalityService-minded with passion for guest service experienceGenuine, outgoing, friendly, and dynamicPassion for the Great Outdoors and America's National ParksEnthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and cultureTeamwork and adaptabilityAdditional InformationAbility to lift 30lbs independently; all lifts over 31 lbs.
require assistance from a co-workerAbility to work outdoors for long periods of time, including during extreme heat and cold or weather eventsAble to stand and move for long periods of timeOperate guest transport cartsStand and walk over slipper and/or uneven natural walking surfaces for the majority of the work day.
Bend and stoop.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.
COMPENSATION AND
Benefits:
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members.
In addition, they can participate in the company's health insurance plan, 401(K), purchase gear from industry pro-deal programs, and take advantage of Under Canvas's team member purchase plan.
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.
Recommended Skills Adaptability Business Process Models Communication Customer Relationship Management Decision Making Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
We welcome go-getters of all types who are able to jump in head first and contribute to a fast-growing company.
As a Guest Experience Coordinator Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas.
This is a seasonal, hourly position that includes team member housing for the duration of employment.
This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas.
CompetenciesEffective CommunicationAdaptagilityDecision MakingInitiativeKey ResponsibilitiesAbility to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivalsEffectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & GroupsWelcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stayShare passion, knowledge, and recommendations for activities and attractions to experience in the local communityAnticipate workflow and appropriately delegate tasks to Guest Experience teamCoordinate off-site activities for guests and clients by maintaining and building relationships with third-party adventure vendors.
Maintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.
Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as neededFind ways to streamline processes to maximize efficiency and resource useCultivate and share resources and leads with headquarter teams for departmental growthConduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (i.
e.
group events & holiday themed activities)Ensure all events, adventures, and company programs are well attended and receivedStrive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)Contribute and assist teammates at on-site & corporate level to maintain high standards of camp operationsDemonstrate accountability & diligence with all associated prioritiesExercise leadership abilities to develop team strengths and opportunitiesControl costs (on-site activities) and maintain monthly budgetParticipate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivalsEnsure all upcoming events and VIP arrivals have a point personOversee all Retail operations including ordering, inventory, product, and financial managementWeekly/bi-weekly/monthly action plan to help drive NPS and value for price paidOther duties as assignedPreferred QualificationsHigh School (High school diploma) Diploma/GED (High school diploma)Prior Under Canvas or supervisory experience a plusMinimum two years of experience with guest interaction in resorts, hotels, or hospitalityService-minded with passion for guest service experienceGenuine, outgoing, friendly, and dynamicPassion for the Great Outdoors and America's National ParksEnthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and cultureTeamwork and adaptabilityAdditional InformationAbility to lift 30lbs independently; all lifts over 31 lbs.
require assistance from a co-workerAbility to work outdoors for long periods of time, including during extreme heat and cold or weather eventsAble to stand and move for long periods of timeOperate guest transport cartsStand and walk over slipper and/or uneven natural walking surfaces for the majority of the work day.
Bend and stoop.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.
COMPENSATION AND
Benefits:
Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members.
In addition, they can participate in the company's health insurance plan, 401(K), purchase gear from industry pro-deal programs, and take advantage of Under Canvas's team member purchase plan.
Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.
Recommended Skills Adaptability Business Process Models Communication Customer Relationship Management Decision Making Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
